Industries · Energy and utilities · In progress

Customer protections applied every time

Payment plans, disconnection holds, billing disputes and interconnection approvals, each recorded with the protections checked and the evidence behind them.

Become a design partner What works today
Where this stands In progress

The foundation works today. The energy pack is being built.

Works today, for every industry
  • One view of every party. People, companies, households and locations matched across your systems.
  • Evidence with a source. Every fact carries where it came from and how far it can be trusted.
  • Approvals that match authority. Decisions approved by people whose authority covers them, checked at the moment of approval.
  • Signed, replayable records. Every decision sealed as one record an auditor can verify and replay.
Being built for energy and utilities
  • Protection checks and disconnection holds
  • Premise and occupant model
  • Meter data summaries
What design partners do now

Start in a private sandbox with synthetic or approved sample data, using the shared foundation for one real decision, and shape the industry pack with us as it's built. Reuses the shared people, household and location building blocks.

Who it's for

Decisions we're building for

Customer operations, credit and collections, billing, regulatory affairs, and interconnection teams.

Payment plan approvalsDisconnection holdsBilling disputesInterconnection approvals
What's hard today

AI helps with the task. Proving the decision is still manual.

The same decision, today and with KrisVen

Planned
Today

AI helps prioritize collections and summarize disputes, and staff review them. But medical-need certificates, seasonal protections and payment history sit in different systems, and the person at the premise may not be the account holder. A disconnection that should have been held is a regulatory and human failure.

What we're building

Every disconnection, payment plan and dispute checks medical-need status, seasonal protection rules and payment history first, distinguishes the premise from its occupants, and records the reasoning for the regulator.

Value we're building toward

What your team will get

Protections never skipped

Medical-need and seasonal rules are checked before any disconnection moves forward.

Premise versus occupant

Decisions know who lives at a premise, not just who holds the account.

Disputes with the evidence

Billing disputes show the usage data and meter reads behind each charge.

Ready for the regulator

Every protected-customer decision is recorded with the rules applied.

How it will work

A disconnection hold in winter

A synthetic example of the planned workflow.

  1. 1

    The account reaches collections

    The account is past due and would normally be scheduled for disconnection.

  2. 2

    Protections are checked

    A medical-need certificate is on file for an occupant, and winter protection rules apply in this region.

  3. 3

    Usage is reviewed

    The premise's usage summary confirms it is occupied.

  4. 4

    The hold is applied

    Disconnection is held and a payment plan is offered instead, with the reasons recorded.

  5. 5

    The decision is sealed

    The protections checked and the outcome are kept for regulatory reporting.

Value you'll be able to measure

What to baseline now

Design partners set these baselines on their current process, so the improvement can be measured when the pack is ready.

Protected customers disconnectedShould be zero; measured to prove it.
Dispute resolution timeTime from dispute to decision, with the evidence attached.
Payment plans keptPlans that stay current after approval.
Time to answer a regulatorHow long it takes to show the basis for a disconnection decision.
Regulatory pressure it will help with

Built with your regulators' questions in mind

State utility commission disconnection rulesMedical certificate and seasonal protectionsInterconnection proceduresRecords retention

KrisVen provides governance infrastructure that supports these expectations. Determining and attesting to compliance remains the responsibility of the deploying organization and its counsel.

Works with what you run

Alongside your existing systems

KrisVen will connect to the systems your teams already use and record the decisions made with them. It doesn't replace them.

Customer information and billingMeter data managementAsset and GISField work orders

Shape the energy and utilities pack with us

Design partners start now on the shared foundation with one real decision, and get early access as the industry pack is completed.

Become a design partner See all industries