The same rules everywhere
Stores, online and customer service apply one policy, with the version recorded.
Refunds, price exceptions, fraud holds and loyalty adjustments, decided in seconds and recorded with the pattern behind them, so stores and online channels apply the same rules.
Start in a private sandbox with synthetic or approved sample data, using the shared foundation for one real decision, and shape the industry pack with us as it's built. Card data stays tokenized and is never stored.
Store operations, e-commerce and customer service teams, loss prevention, and finance.
AI flags suspicious returns and suggests decisions, and managers override them. But each channel applies the rules differently, return history lives in another system, and an employee can sometimes approve a refund for themselves or a friend without anyone noticing.
Each decision sees the customer's recent pattern across channels, applies the same rules everywhere, routes exceptions to a manager within the checkout window, and stops anyone approving their own refund.
Stores, online and customer service apply one policy, with the version recorded.
Each refund sees the customer's recent returns across channels.
Employees cannot approve their own refunds or price exceptions.
Routine cases are decided instantly; exceptions reach a manager within the checkout window.
A synthetic example of the planned workflow.
The item and the customer's loyalty account are matched; there is no receipt.
Across stores and online, the customer has made several receipt-less returns in 90 days.
The amount is above the store limit, so the return goes to a manager.
The manager, who is not the employee at the till, offers store credit and records why.
The pattern, the policy version and the manager's decision are kept for loss prevention.
Design partners set these baselines on their current process, so the improvement can be measured when the pack is ready.
KrisVen provides governance infrastructure that supports these expectations. Determining and attesting to compliance remains the responsibility of the deploying organization and its counsel.
KrisVen will connect to the systems your teams already use and record the decisions made with them. It doesn't replace them.
Design partners start now on the shared foundation with one real decision, and get early access as the industry pack is completed.